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Yakubu pledges better voter experience as INEC marks 2025 customer service week

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The Independent National Electoral Commission, INEC, has reiterated its commitment to service excellence, transparency, and innovation in public service delivery.

Chairman of INEC, Mahmood Yakubu, speaking during the opening ceremony of the 2025 Customer Service Week, held at the Commission’s headquarters in Abuja, said the Customer Service Week serves as a reminder of INEC’s dedication to the public.

“Customer Service Week reminds us that every comment, every inquiry responded to, and every concern addressed strengthens our commitment to the public interest,” Mahmoud stated.

He described the annual observance as a platform to celebrate frontline staff and renew the Commission’s resolve to deliver credible, citizen-focused services across all operations.

He urged staff to use the occasion not only for celebration but also for reflection and rededication to INEC’s core values.

According to him, service should be viewed as “prayer in action,” adding that consistent effort and integrity are vital to achieving the Commission’s mandate.

This year’s Customer Service Week, themed ‘Mission Possible,’ highlights the need to turn challenges into opportunities through collaboration, innovation, and proactive service delivery.

Mahmood reaffirmed that INEC’s Service Charter and Freedom of Information commitments remain central to its goal of ensuring accessible and citizen-centred services.

He also disclosed that visiting officials from Ethiopia’s National Election Board and several civil society organisations were in Nigeria to understudy INEC’s processes during the celebration week, a development he described as proof of the Commission’s growing regional influence.

As the event drew to a close, both speakers reiterated that service excellence is achievable through teamwork, staff motivation, and a culture of continuous improvement.

“At INEC, we believe that what once seemed impossible can be achieved through teamwork, innovation, and integrity,” Yakubu added.

Earlier, Ngozi Akinbodewa, who represented the Acting National Coordinator and Chief Executive Officer of the Bureau of Public Service Reforms, BPSR, commended INEC for its leadership in promoting transparency, citizen engagement, and data-driven governance.

“We are delighted to see INEC championing data-driven information management and proactive customer engagement.

“The Commission has set a standard that other MDAs can emulate, aligning with best practices that value both employees and the citizens they serve,” she said.

Ms Akinbodewa noted that INEC’s increasing use of digital platforms and data analytics reflects global standards of transparency and accountability, positioning it as a model for service-driven governance in Nigeria.

The 2025 celebration featured colourful decorations in blue, white, and red representing calmness, transparency, and passion respectively symbolising INEC’s commitment to openness and trust in public service.

She further emphasised the importance of moving “from reactive to proactive, and from bureaucracy to responsiveness” through technology and collaboration. She urged staff to embrace creativity, teamwork, and resilience in improving electoral and administrative service delivery.

“Commitment to service excellence makes missions achievable.

“INEC’s emphasis on collaboration with stakeholders from civil society to local communities enhances transparency and strengthens democratic outcomes,” she added.

The 2025 Customer Service Week is being marked globally from October 6 to 10, with organisations spotlighting staff dedication, customer satisfaction, and innovation in service delivery.

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Electoral Reform: Dino alleges senate’s plot to rig 2027 election

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Former lawmaker, Dino Melaye Esq, has raised concerns over the Senate’s reported rejection of the electronic transmission of election results.

The move, according to Melaye, is a clear endorsement of election rigging and an indication of a sinister plan to rig the 2027 elections.

In a statement on Friday, the former lawmaker criticized the Senate’s decision, stating that it undermines the credibility of the electoral process.

The African Democratic Congress, ADC chieftain, also stated that the move opens the door for electoral manipulation and fraud.

He further warned that the rejection of electronic transmission of results is a step backwards for democracy in Nigeria.

Melaye called on lawmakers and citizens to stand up against “this blatant attempt to undermine the will of the people and ensure that future elections are free, fair, and transparent”.

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Electoral Act: Nigerians have every reason to be mad at Senate – Ezekwesili

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Former Minister of Education, Oby Ezekwesili, has said Nigerians have every reason to be mad at the Senate over the ongoing debate on e-transmission of election results.

Ezekwesili made this known on Friday when she featured in an interview on Arise Television’s ‘Morning Show’ monitored by DAILY POST.

DAILY POST reports that the Senate on Wednesday turned down a proposed change to Clause 60, Subsection 3, of the Electoral Amendment Bill that aimed to compel the electronic transmission of election results.

Reacting to the matter, Ezekwesili said, “The fundamental issue with the review of the Electoral Act is that the Senate retained the INEC 2022 Act, Section 60 Sub 5.

“This section became infamous for the loophole it provided INEC, causing Nigerians to lose trust. Since the law established that it wasn’t mandatory for INEC to transmit electoral results in real-time, there wasn’t much anyone could say.

“Citizens embraced the opportunity to reform the INEC Act, aiming to address ambiguity and discretionary opportunities for INEC. Yet, the Senate handled it with a “let sleeping dogs lie” approach. The citizens have every reason to be as outraged as they currently are.”

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Electoral act: Senate’s action confirms Nigeria ‘fantastically corrupt’, ‘disgraced’ – Peter Obi

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Former Labour Party presidential candidate, Peter Obi, has condemned the Senate’s refusal to make electronic transmission of election results mandatory, saying the move further exposes Nigeria as a fantastically corrupt and disgraced country.

Obi expressed his views in a statement shared on X on Friday, where he accused lawmakers of deliberately weakening Nigeria’s democratic process ahead of the 2027 general elections.

He explained that his reaction came after a brief pause to mourn victims of a deadly tragedy in Kwara State, where over 150 people reportedly lost their lives.

“Let us first pray for the souls of the innocent Nigerians lost in Kwara. That painful incident is why I delayed responding to the shameful development surrounding our electoral system,” he wrote.

Describing the Senate’s decision as intentional and dangerous, Obi said rejecting mandatory electronic transmission was not a simple oversight but a calculated attempt to block transparency.

“The Senate’s open rejection of electronic transmission of results is an unforgivable act of electoral manipulation ahead of 2027,” he said.

According to him, the action strikes at the heart of democracy and raises serious questions about the true purpose of governance in Nigeria.

“This failure to pass a clear safeguard is a direct attack on our democracy. By refusing these transparency measures, the foundation of credible elections is being destroyed. One must ask whether government exists to ensure justice and order or to deliberately create chaos for the benefit of a few.”

The former Anambra State governor linked the post-election controversies of the 2023 general elections to the failure to fully deploy electronic transmission of results, insisting that Nigerians were misled with claims of technical failures.

The confusion, disputes and manipulation that followed the 2023 elections were largely due to the refusal to fully implement electronic transmission,” he said.

He added that the so-called system glitch never truly existed.

Obi compared Nigeria’s electoral process with those of other African countries that have embraced technology to improve credibility, lamenting that Nigeria continues to fall behind.

“Many African nations now use electronic transmission to strengthen their democracy. Yet Nigeria, which calls itself the giant of Africa, is moving backwards and dragging the continent along.”

He criticised Nigeria’s leadership class, saying the country’s problems persist not because of a lack of ideas but because of deliberate resistance to meaningful reform.

“We keep organising conferences and writing policy papers about Nigeria’s challenges. But the truth is that the leaders and elite are the real problem. Our refusal to change is pushing the nation backwards into a primitive system of governance.”

Warning of the dangers ahead, Obi said rejecting electronic transmission creates room for confusion and disorder that only serves the interests of a small group.

He also recalled past remarks by foreign leaders who described Nigeria as corrupt, arguing that actions like this continue to justify those statements.

“When a former UK Prime Minister described Nigeria as ‘fantastically corrupt,’ we were offended. When former US President Donald Trump called us a ‘disgraced nation,’ we were angry. But our continued resistance to transparency keeps proving them right.”

Obi warned that Nigerians should not accept a repeat of the electoral irregularities witnessed in 2023.

“Let there be no mistake. The criminality seen in 2023 must not be tolerated in 2027.”

He urged citizens to be ready to defend democracy through lawful and decisive means, while also calling on the international community to closely monitor developments in Nigeria’s electoral process.

“The international community must pay attention to the groundwork being laid for future electoral manipulation, which threatens our democracy and development,” Obi stated.

He concluded by expressing hope that change is still possible if Nigerians take collective responsibility.

“A new Nigeria is possible but only if we all rise and fight for it.”

 

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