Business
Aussie boss’s $2,000 mistake after using AI to write a work email
- A cleaning company director introduced an AI tool to help write work emails
- Employees used the tool to try and shorten customer response time
A Melbourne cleaning company director has lost out on thousands of dollars after using artificial intelligence to help write a series of emails.
The business boss had hoped to improve his firm’s productivity, but one mistake alone cost it more than $2000 when he failed to pick up on the blunder.
End of Lease Cleaning Melbourne director Michael had introduced a generative AI tool to speed up the time it would take for his team to respond to customer emails.
Rather than have employees type out individual lists of cleaning services, they would input information such as the type of service required and let the tool do the rest.
The AI-powered tool would then generate an email that included the services, their costs and a job quote for each customer.
But the tool produced several emails with mistakes which were not picked up by the cleaning company’s employees.
‘We lost quite a lot of money,’ Michael told 9news.au.
The AI tool mistakenly listed different services to the ones required without changing the quotes to reflect the higher prices.

A cleaning company director lost out on over $2,000 after an AI tool to write emails (stock)
Michael and his team were forced to provide full wall cleans, priced between $500 to $700 for the price of a spot wall clean which is significantly lower.
The company’s most-costly mistake involved the director using the AI tool to generate a quote for property that required a deep clean worth around $2,000.
Michael read over the generated email but failed to spot several mistakes within the correspondence.
He didn’t spot the errors until a week later, by which time it was too late to correct them as the customer had signed up to a different company.
After the $2,000 mistake, End of Lease Cleaning Melbourne’s employees no longer use AI for business correspondence.
The response time for returning customers’ emails has now returned to five hours, the time it had previously taken prior to introducing the AI tool.
‘If you are using AI, you definitely need to read everything two to three times before you send that email,’ he added.
Almost half of all Australians use generative AI, according to a survey Google conducted with IPSOS in January.

According to a survey, around 65 percent of Australian workers said their employer had introduced AI in the workplace (stock)
Out of that 50 percent, almost 75 percent of those report using it for work.
In a separate survey carried out by HR platform Workday, around 65 percent of Australian workers stated their employer had introduced AI in the workplace.
Business
Fuel may hit N2000/litre. Subsidize crude feedstock now – TUC tells FG
The Trade Union of Nigeria, TUC, has raised the alarm that the price of Premium Motor Spirit aka Petrol may climb to about N2,000 per litre if urgent measures are not taken to cushion the impact of rising global crude prices and the depreciating naira.
Speaking to newsmen on Thursday, April 9, the president of the TUC, Festus Osifo, called on the Federal Government to immediately deploy 60 percent of excess crude oil revenue above the 2026 budget benchmark to subsidise crude feedstock supplies to the Dangote Refinery and other modular refineries, a move it says will slash pump prices of petrol, diesel, and jet fuel within two weeks
“Today, comrades, we are seeing that the cost of petrol is edging towards N2,000 per litre depending on the part of the country that you are. Nigerian workers are already passing through excruciating pain as we speak.
The same way it is affecting transportation, it is also affecting manufacturing. The cost of diesel has also gone northward, meaning that the cost of production has increased. When production costs rise, the final price of goods on the shelves will also skyrocket.
If this continues unchecked, the inflation that we are currently celebrating as going downwards will reverse and start moving up again,” he stated.
Osifo outlined the proposal as an urgent intervention to cushion Nigerian workers from excruciating pain caused by petrol prices edging towards ₦2,000 per litre in some parts of the country
Business
Fuel price hike: Gov Makinde announces N10,000 transport support for workers
The governor of Oyo state, Seyi Makinde, has approved a N10,000 transportation allowance as a palliative for the state workforce to cushion the effects of the increase in the pump price of Premium Motor Spirit, otherwise known as petrol.
The Chairman of the Nigeria Labour Congress (NLC), Oyo State chapter, Kayode Martins, in a statement released on Monday, March 23, disclosed that the governor has granted the request of the union on the issue of transportation allowance.
The statement read
“Following the intervention and formal request made by the State Council of the Nigeria Labour Congress (NLC) earlier this morning, the state government has approved a N10,000 transportation allowance for all workers in the state.
The newly approved allowance is set to take effect from April 2026, providing much-needed relief to workers grappling with rising transportation costs amid current economic challenges.
This development comes as a direct response to sustained advocacy by the state NLC, aimed at cushioning the impact of increased living expenses on the workforce.
Further details on implementation are expected to be communicated by the relevant government authorities in due course.”
Business
CBN Releases New Age Limit, Guidelines On BVN Operation.
The Central Bank of Nigeria (CBN), has declared that banks and financial institutions must establish and maintain a temporary watch-list for Bank Verification Numbers (BVN) implicated in suspected fraudulent transactions.
According to the CBN in a circular dated March 12, 2026 and signed by its Director of Payments System Policy Department, Musa I. Jimoh, the apex bank said such a suspected BVN may remain on the temporary watchlist for a maximum period of twenty-four (24) hours during which the owner would be contacted to make clarifications.
The circular explained that the move is part of several new measures under a revised regulatory framework aimed at enhancing financial system stability.
“A BVN may remain on this temporary Watchlist for a maximum period of twenty-four (24) hours, during this period, the BVN owner shall be contacted to provide clarification regarding the identified transaction(s),” the circular stated.
The circular also sets an age requirement for BVN enrolment, restricting registration to individuals who have attained eighteen (18) years and above.
The CBN also added that amendments to phone numbers linked to a BVN shall be allowed only once.
“Amendments to phone numbers linked to a BVN shall be allowed only once,” the circular noted.
The apex bank stated that access to BVN databases will remain tightly controlled.
“Access to the BVN databases shall be exclusively granted to Central Bank of Nigeria (CBN) licensed financial institutions.
“Notwithstanding this provision, the Central Bank of Nigeria (the Bank) reserves the right to approve access to the BVN databases in extenuating circumstances and in accordance with the provisions of extant laws,” the circular said.
Financial institutions are expected to comply with the new requirements, and customers may be contacted by their banks if their BVNs are temporarily flagged during the new fraud monitoring process.
The new policy, as stated by the CBN, takes effect from May 1, 2026.
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