Immigration Authorities Launch Temporary Online Platforms for Passport and Visa Complaints

By Our Correspondent

In a bid to improve public access to services, the Immigration Service has announced the launch of temporary online platforms dedicated to handling complaints related to passports and visas. The initiative aims to provide a faster and more convenient way for citizens to report issues without the need to visit offices in person.

The new online channels will allow users to submit complaints regarding passport delays, visa processing problems, and other related concerns. Officials have emphasized that the move is part of ongoing efforts to modernize immigration services and reduce administrative backlogs.

A spokesperson said the temporary online platforms are designed to streamline communication between the public and the Immigration Service and encouraged all applicants experiencing difficulties to use these channels for prompt assistance.

Authorities also noted that these platforms will be monitored closely and responses will be prioritized to ensure timely resolution of issues. The service has urged users to provide accurate details when submitting complaints to avoid delays in processing.

The temporary measure will remain in place until further notice, with the Immigration Service reviewing feedback to determine whether permanent online complaint systems should be implemented in the future.