Business
Aussie boss’s $2,000 mistake after using AI to write a work email
- A cleaning company director introduced an AI tool to help write work emails
- Employees used the tool to try and shorten customer response time
A Melbourne cleaning company director has lost out on thousands of dollars after using artificial intelligence to help write a series of emails.
The business boss had hoped to improve his firm’s productivity, but one mistake alone cost it more than $2000 when he failed to pick up on the blunder.
End of Lease Cleaning Melbourne director Michael had introduced a generative AI tool to speed up the time it would take for his team to respond to customer emails.
Rather than have employees type out individual lists of cleaning services, they would input information such as the type of service required and let the tool do the rest.
The AI-powered tool would then generate an email that included the services, their costs and a job quote for each customer.
But the tool produced several emails with mistakes which were not picked up by the cleaning company’s employees.
‘We lost quite a lot of money,’ Michael told 9news.au.
The AI tool mistakenly listed different services to the ones required without changing the quotes to reflect the higher prices.

A cleaning company director lost out on over $2,000 after an AI tool to write emails (stock)
Michael and his team were forced to provide full wall cleans, priced between $500 to $700 for the price of a spot wall clean which is significantly lower.
The company’s most-costly mistake involved the director using the AI tool to generate a quote for property that required a deep clean worth around $2,000.
Michael read over the generated email but failed to spot several mistakes within the correspondence.
He didn’t spot the errors until a week later, by which time it was too late to correct them as the customer had signed up to a different company.
After the $2,000 mistake, End of Lease Cleaning Melbourne’s employees no longer use AI for business correspondence.
The response time for returning customers’ emails has now returned to five hours, the time it had previously taken prior to introducing the AI tool.
‘If you are using AI, you definitely need to read everything two to three times before you send that email,’ he added.
Almost half of all Australians use generative AI, according to a survey Google conducted with IPSOS in January.

According to a survey, around 65 percent of Australian workers said their employer had introduced AI in the workplace (stock)
Out of that 50 percent, almost 75 percent of those report using it for work.
In a separate survey carried out by HR platform Workday, around 65 percent of Australian workers stated their employer had introduced AI in the workplace.
Business
CBN Releases New Age Limit, Guidelines On BVN Operation.
The Central Bank of Nigeria (CBN), has declared that banks and financial institutions must establish and maintain a temporary watch-list for Bank Verification Numbers (BVN) implicated in suspected fraudulent transactions.
According to the CBN in a circular dated March 12, 2026 and signed by its Director of Payments System Policy Department, Musa I. Jimoh, the apex bank said such a suspected BVN may remain on the temporary watchlist for a maximum period of twenty-four (24) hours during which the owner would be contacted to make clarifications.
The circular explained that the move is part of several new measures under a revised regulatory framework aimed at enhancing financial system stability.
“A BVN may remain on this temporary Watchlist for a maximum period of twenty-four (24) hours, during this period, the BVN owner shall be contacted to provide clarification regarding the identified transaction(s),” the circular stated.
The circular also sets an age requirement for BVN enrolment, restricting registration to individuals who have attained eighteen (18) years and above.
The CBN also added that amendments to phone numbers linked to a BVN shall be allowed only once.
“Amendments to phone numbers linked to a BVN shall be allowed only once,” the circular noted.
The apex bank stated that access to BVN databases will remain tightly controlled.
“Access to the BVN databases shall be exclusively granted to Central Bank of Nigeria (CBN) licensed financial institutions.
“Notwithstanding this provision, the Central Bank of Nigeria (the Bank) reserves the right to approve access to the BVN databases in extenuating circumstances and in accordance with the provisions of extant laws,” the circular said.
Financial institutions are expected to comply with the new requirements, and customers may be contacted by their banks if their BVNs are temporarily flagged during the new fraud monitoring process.
The new policy, as stated by the CBN, takes effect from May 1, 2026.
Business
NNPC Reduces Fuel Price
NNPC Reduces Fuel Price
The Nigerian National Petroleum Company Limited has reduced the pump price of Premium Motor Spirit, also known as petrol, at its retail stations in Lagos and Abuja.
The adjustment took effect on Wednesday as the national oil company reduced the price to N1,130 per litre in Lagos and N1,165 per litre in Abuja.
The new price means motorists in Lagos are now paying N100 less than the previous pump price of N1,230 per litre.
In Abuja, the new rate represents a reduction of N95 from the former price of N1,260 per litre.
Checks showed that the new price was already in place at several NNPC filling stations in Lagos, including outlets located along Isheri Oshun Road, Apple Junction and Ago Palace Way.
The same adjustment was also recorded in the Federal Capital Territory, where NNPC stations in areas such as Jabi and Wuse began selling petrol at N1,165 per litre.
The reduction comes at a time when many private oil marketers have not yet adjusted their pump prices to match the recent drop in the gantry price announced by the Dangote Petroleum Refinery.
Dangote Refinery had earlier lowered its gantry price for petrol by N100 per litre, bringing it down to N1,075 per litre.
The change followed a fall in international crude oil prices.
Global oil prices had earlier risen sharply due to tensions in the Middle East involving the United States, Iran and Israel.
The crisis raised fears of possible disruption to oil supply, especially around the Strait of Hormuz, an important route for global crude shipments.
Prices later began to fall after the President of the United States, Donald Trump, indicated that the conflict might end soon.
Business
INNOCHRIS FOUNDER SIR INNOCENT ONUOHA DIES AT 71
Grief has swept through the business and faith communities following the passing of Sir Innocent Chinedu Onuoha, the respected entrepreneur and Executive Chairman of InnoChris Group. He died peacefully in his sleep on December 11, 2025, at his home in Lagos. He was 71.
Born in 1954 in Umuoma Umuaro II Autonomous Community, Isiala Mbano Local Government Area of Imo State, Onuoha grew to become a symbol of enterprise, generosity, and unwavering faith. A devoted member and evangelist in the Anglican Communion, he lived a life that blended business success with service to God and humanity.
Long before many came to know his vast business interests, the name Innochris had already echoed in popular culture. In the 1990s, legendary Ogene music maestro Oliver De Coque famously chanted “Ugbo ndi oma Innochris eh!” in one of his songs — a line that celebrated the Onuoha brothers and helped make Sir Innocent Onuoha and his brother Christian Onugha widely known during that era.
Onuoha’s entrepreneurial journey began after years of professional experience working as secretary to a former Chief Engineer at Flour Mills of Nigeria. With determination and vision, he went on to establish InnoChris Group, a conglomerate that grew to include InnoChris Transport, InnoChris Computers, and InnoChris Spare Parts, serving customers across Nigeria.
Continues in comments below
-
Business1 year ago
US court acquits Air Peace boss, slams Mayfield $4000 fine
-
Trending1 year agoNYA demands release of ‘abducted’ Imo chairman, preaches good governance
-
Politics1 year agoMexico’s new president causes concern just weeks before the US elections
-
Politics1 year agoPutin invites 20 world leaders
-
Politics1 year agoRussia bans imports of agro-products from Kazakhstan after refusal to join BRICS
-
Entertainment1 year ago
Bobrisky falls ill in police custody, rushed to hospital
-
Entertainment1 year ago
Bobrisky transferred from Immigration to FCID, spends night behind bars
-
Education2 years ago
GOVERNOR FUBARA APPOINTS COUNCIL MEMBERS FOR KEN SARO-WIWA POLYTECHNIC BORI
